Dear Customer, if you’re considering a product return, please note the following:
All hand-woven and hand-crafted products on IndiVillage Crafts are produced by weavers and artisans in villages mostly at their homes.
Unevenness in weaves, prints, minor slubs in fabric and slight variation in color are expected outcome of an authentic craft process. These variations are typical characteristics of any hand-crafted product and are not to be considered as damage or defective.
IndiVillage Crafts is a marketplace and it’s sellers are mostly small master weavers, co-operatives and artisan entrepreneurs. As small businesses, while they strive hard to make and sell authentic handmade products to their customers, it is difficult for them to accept returns from customers as many times the products are not returned in original condition. For example a silk saree which is returned back in crumpled condition to the weaver cannot be resold again and is a huge loss for them.
IndiVillage Crafts accepts returns only if a wrong product or damaged product is delivered. Exchanged are encouraged only on case to case basis and having genuine reason for such request. The product needs to be in unused and unsoiled condition with original folds (especially for sarees) and price tag intact.
Customers wishing to return or exchange, must intimate indivillagecrafts.com within 2 days of receipt of the product which is being returned or exchanged with supporting photos of the product mentioning the reason for return or exchange
- Please mention your order number in the subject line to help us quickly process your request.
- Customers need to fold & pack the product neatly in the package and courier the product to the seller.
- Return pick up can be arranged by IndiVillage Crafts as per confirmation on date & time by the customer.
Return pick up will be attempted 2 times only. Customer will need to ship the product back on the below address in case of failed attempts:
IndiVillage Crafts Pvt Ltd.,
Plot No. H-2-30/B, Sy – 123,
Door No. 413, Sai Teja Diamond Palace.
Hydernagar, Hyderabad – 500085.
Some of the pin codes are not feasible for reverse pick up, in such cases the customer will need to mail the product back to us.
Please note we do not offer return and exchange pick up facility for international orders. International orders are shipped centrally from IndiVillage Crafts’s warehouse in Hyderabad after stringent quality check and this eliminates any quality or product related issues.
Refunds will be processed within 7 business days of receipt of products in good condition. It may take up to 3 weeks after the product is dispatched to the seller.
IndiVillage Crafts reserves the right to deny refund in case of soiled or damaged products.
Ones an order is placed, it can be cancelled within 30 minutes of placing the order.
Please reach out to [email protected] mentioning your “Order ID – Request for Cancellation”in the subject line.
Please provide valid reason for cancellation for us to consider your request. Cancellations are reviewed and accepted at the discretion of IndiVillage Crafts management.